Payment Policy

Last updated: October 15, 2025
Company: Spiced Mood
Official contact: info@spicedmood.com

At Spiced Mood, we aim to make your shopping experience simple and secure. This Payment Policy explains which payment methods we accept, how transactions are processed, and what you can expect in case of a refund.

1. Accepted Payment Methods

We offer a variety of secure payment options to suit your preference. Available methods may vary depending on your country of residence.

Common payment methods include:

  • Credit & Debit Cards (Visa, Mastercard, Maestro)

  • Apple Pay / Google Pay

The payment options available for your order will be displayed during checkout. Please select your preferred method before confirming your purchase.

2. Payment Security

All payments are processed via a secure SSL-encrypted connection to protect your data.
We do not store your full payment details or credit card information on our servers.

Transactions are handled through trusted third-party payment processors (such as Shopify Payments, PayPal, or Klarna), which comply with PCI DSS (Payment Card Industry Data Security Standards) for maximum protection.

3. Payment Processing

Orders are processed once full payment has been successfully received.
You will receive an order confirmation email once your payment is completed and verified.

If your payment fails or is declined by your bank, your order will not be confirmed. Please check your payment details and try again or contact your payment provider for assistance.

4. Refunds

If you are entitled to a refund (for example, after an approved return), the amount will be refunded using your original payment method.

Refunds are usually processed within 5–14 business days after we have received and inspected the returned item.
Processing times may vary depending on your payment provider or bank.

Note: For security reasons, refunds can only be issued to the same account used for the original purchase.

5. Payment Disputes & Chargebacks

We encourage customers to contact us first before opening a payment dispute with their bank or payment provider.
Most payment-related issues can be resolved quickly by our support team at info@spicedmood.com.

Unwarranted chargebacks or false claims may result in an investigation and potential blocking of future transactions.

6. Currency and Pricing

All prices on our website are displayed in the local currency relevant to your region (e.g., GBP, EUR, USD).
Exchange rates and transaction fees for international payments are determined by your bank or payment provider.

Spiced Mood reserves the right to update prices or adjust currency conversions without prior notice.

7. Company Address (On Request) & Contact

In compliance with UK e-commerce regulations, Spiced Mood provides its registered business address upon request.
For privacy and operational reasons, our company address is not publicly displayed on the website.
Customers may request our official business address at any time by contacting:

  • Email: info@spicedmood.com

  • Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)