Terms & Conditions

Last updated: October 15, 2025
Company: Spiced Mood
Official contact: info@spicedmood.com

These Terms and Conditions (“Terms”) apply to all purchases and use of our website operated by Spiced Mood (“we,” “us,” or “our”).
By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. Applicability

These Terms govern all sales and transactions made through the official Spiced Mood website.
By accessing or using our Services, browsing the website, or placing an order, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must refrain from using our website or making a purchase.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information displayed on our website are accurate and up to date.
However, due to technical limitations, supplier updates, or human error, inaccuracies or typographical errors may occur.

  • Colors and appearance may vary slightly depending on your screen settings or lighting conditions.

  • Measurements and material details are provided as approximations.

  • We reserve the right to correct errors, update information, or modify product descriptions at any time without prior notice.

3. Orders and Payments

  • Orders are processed only after full payment has been received.

  • Payment methods may vary by country and are displayed at checkout.

  • All transactions are processed securely via our trusted payment partners.

  • Once an order is confirmed, it is automatically forwarded for fulfillment — cancellations may not be possible (see Section 5).

If payment is declined or flagged by our payment processor, we reserve the right to cancel or hold your order for verification.

4. Processing and Delivery

We work with international fulfillment partners to deliver your order efficiently and safely.

  • Processing time: 1–3 business days (excluding weekends and holidays)

  • Estimated delivery time: 3–7 business days, depending on your location

  • Origin: Orders are shipped directly from our international supplier network (including China and other regions)

Please note that customs delays, public holidays, or local carrier issues may affect delivery times.
Tracking information will be provided once your order has shipped.

Spiced Mood is not responsible for carrier delays or customs processing times once the parcel has left our warehouse.

5. Returns, Exchanges & Cancellations

For detailed information on returns, please refer to our [Returns & Refunds Policy].

Key points:

  • Return requests must be made within 14 days of receipt.

  • Returned items must be unused, undamaged, and in original packaging.

  • Return shipping costs are the responsibility of the customer.

  • Once your order has been confirmed and processing has begun, cancellations may not be possible.

To initiate a return or discuss a cancellation request, contact info@spicedmood.com.

6. Liability

Spiced Mood is not responsible for:

  • Lost or stolen parcels after carrier tracking shows the package as “delivered” to the shipping address provided by the customer.

  • Incorrect or incomplete addresses entered during checkout. Customers are responsible for ensuring address accuracy.

  • Delays caused by customs, postal services, or third-party couriers.

  • Consequential losses resulting from delays or non-delivery.

If an incorrect address was provided, please notify us within 24 hours of purchase. Once shipped, changes cannot be guaranteed.

7. Intellectual Property Rights

All content, images, logos, designs, text, and materials displayed on the Spiced Mood website are the exclusive property of Spiced Mood (or its suppliers).
Any reproduction, modification, distribution, or commercial use without our written permission is strictly prohibited.

Violations of intellectual property rights may result in legal action.

8. Complaints and Dispute Resolution

We aim for complete customer satisfaction.
If you have a concern or complaint, please contact us via info@spicedmood.com.

We strive to respond within 5 business days.
In the unlikely event that a dispute cannot be resolved amicably, you may refer the matter to your local consumer protection authority or relevant dispute resolution body.

9. Applicable Law

These Terms are governed by and construed in accordance with Dutch law.
Any dispute arising from or related to these Terms shall be submitted to the competent court in the Netherlands, unless otherwise required by mandatory consumer law.

10. Company Information and Contact

In compliance with UK e-commerce regulations, Spiced Mood provides its registered business address upon request.
For privacy and operational reasons, our company address is not publicly displayed on the website.
Customers may request our official business address at any time by contacting:

  • Email: info@spicedmood.com

  • Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

11. Limitation of Liability

To the fullest extent permitted by law, Spiced Mood’s total liability for any claim arising out of or relating to the Services or these Terms is limited to the amount you paid for the product(s) in question.
We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, income, or goodwill.

12. Amendments to These Terms

We may update or modify these Terms from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website and will supersede previous versions upon publication.
Your continued use of our website after changes constitutes acceptance of the updated Terms.